Shipping Policy
At Breo, our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers every day and can offer the highest level of responsiveness.
1-PROCESSING TIME
Once confirmed, your order will take 1 or 2 business days to process, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. Please allow up to 2 business days for processing (for example, if you order on Monday, your order should ship on Tuesday or Wednesday). You will receive a confirmation email with the tracking link once your order has shipped. Please wait up to 48 hours for tracking information to be available after you receive the shipping confirmation. We cannot be held responsible for any delays caused by the shipping company.
2-DELIVERY TIME
- Standard Shipping (9-10 Business Days)
- Insured Premium Shipping (5-6 Business Days)
- Insured Express Shipping (2-3 Business Days)
Please note that these are estimates only, orders may arrive before or after the expected time frame. Orders may take longer due to a delay from the courier service. If you have not received your order after the expected time frame, please contact us with your order number so we can check your order.
3-WHAT DOES SHIPPING COST?
- Standard Shipping (9-10 Business Days) : Free
- Insured Premium Shipping (5-6 Business Days) : 4.99$
- Insured Express Shipping (2-3 Business Days) : 7.99$
4-CAN I TRACK MY PACKAGE?
As soon as you place an order with us, you will receive a tracking number in your email. If you have not received a tracking number, you can contact customer service at contact@breoease.com. You can track your order here.
5-MY PACKAGE WAS NOT DELIVERED BETWEEN THE STATED DELIVERY TIME. WHAT NEXT?
Contact customer service within 15 days by emailing contact@breoease.com. We will then find out from the carrier where your parcel is. If you contact us after 15 days, we may not be able to track your parcel.
6-I HAVE ENTERED AN INCORRECT ADDRESS OR WOULD LIKE TO CANCEL MY ORDER. WHAT NEXT?
It is only possible to make a change to your order within 2 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled.
Contact customer service within 2 hours by emailing contact@breoease.com. We will then deal with your concern directly.
7-MY PRODUCT IS DAMAGED. WHAT NEXT?
We will only replace items within 90 days if they are defective, damaged or returns have been initiated. Replacement items are not eligible for exchange or a claim. Email us at contact@breoease.com.
8-MY PACKAGE IS LOST OR STOLEN. WHAT NEXT?
Customers have a window of 15 days from the delivery date to report a lost package. Reports made after this period will not be eligible for investigation or compensation.
We do not process refunds for lost or stolen packages confirmed as delivered by the carrier. Breo is not responsible for these packages.
We reserve the right to review cases at our discretion based on individual circumstances. If you believe your situation warrants further review, please contact our customer care team at contact@breoease.com for assistance.