OUR BRAND

Where is Breo based and where are products manufactured?

Breo was born and raised in New York City and our headquarters still exist here today.

Our products are designed and manufactured in the U.S.A.

How can I contact customer service?

To contact our customer service, please visit our contact page.

MY ACCOUNT

How to subscribe to the newsletter?

Subscribe to our newsletter by entering your email in the newsletter section of the homepage. You won't miss any news or exclusive offers.

How to unsubscribe from the newsletter?

You can unsubscribe from our newsletter by simply clicking on the unsubscribe link located at the bottom of the newsletters you receive.

PAYMENT

Is the payment secure?

Your banking information is never in our possession. Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority!

We work with the best to offer you a 100% secure shopping experience. All our customers can make their purchases on our site safely.

What payment methods are accepted on your site?

You can pay by credit card (Visa, Mastercard, Discover, Maestro, and American Express), Debit Card, Apple Pay, Google Pay, Shop Pay or PayPal.

When will my order be charged?

For immediate payments, your card will be charged once authorized, and you’ll receive a confirmation email. For Buy Now, Pay Later options like Shop Pay, you'll receive an invoice with payment details within 24 hours.

Why was I charged twice?

What you’re seeing is likely an authorization hold by your bank to ensure you have sufficient funds. This hold will be released once the payment is processed successfully.

Do you offer sales, promotions and discounts ?

We love treating our loyal community to special promotions throughout the year, including unique discount codes, occasional sales, ...

To ensure you’re always in the know about any upcoming promotions, sign up for our email newsletter and text SMS list.

How do I apply a promo code?

To apply a promo code to your order, follow these steps:

  1. Add items to your cart and proceed to checkout.
  2. Enter the promo code in the “Discount code or gift card” box.
  3. Click apply, then continue to payment.
  4. Promo codes must be entered at checkout and cannot be applied afterward. Only one code can be used per order, and some codes have specific conditions.

My discount code isn't working.

Please make sure to check the expiration date of your discount code.

Also, ensure that you respect the case sensitivity and enter your code without any spaces. If your code is valid, a message will appear confirming that your coupon has been applied.

Please note that codes cannot be combined: if you have multiple codes, only one of them can be used for your order.

Can we have an invoice for an order?

Your order invoice is sent to you by email at the end of your purchase.

My payment has failed.

If you receive a message indicating that your payment has failed, please verify your banking information.

If all details are correct, please try to pay with Shop Pay, Apple Pay, Google Pay, PayPal or use another credit card.

How are chargebacks and disputes handled?

If you file a dispute or chargeback with your bank, it typically takes at least 75 days to resolve. Please note that during this period, any processes initiated with us (such as returns, exchanges, or warranty claims) will be paused until a decision is reached by the bank.

ORDERS

How do I order on your website?

Simply select the offer above and click the Buy Now or Add To Cart button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.

I am seeing USD instead of my nation's currency, what should I do?

Please scroll to the header of our website and select your correct country prior to placing an order.

How can I track my package?

As soon as we ship your package, you will receive an email with a tracking number.

You can easily track your order on our website. To do this, go to Tracking Page and just enter your email address and order number and you will have all the information at a glance.

If the number does not work immediately, it's normal, sometimes it takes several hours before it becomes active.

How do I know if my order has been received?

You’ll receive a confirmation email from us shortly after placing an order on our website.

If you don't see the email in your inbox, check your spam folder first; otherwise, please reach out to us at contact@breoease.com and we'll be happy to help!

Can an order be canceled or modified?

It is only possible to make a change to your order within 2 hours of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled.

You must immediately contact our customer service team (within 2 hours) at contact@breoease.com with your change/cancellation request details included.

Can I change or fix my shipping address?

You can only update the shipping address before your order ships from our warehouse..

You can contact us at contact@breoease.com to send the correct shipping address.

Our representatives will help you to correct the address.

Once your order has been shipped, we cannot change the delivery address or delivery options.

Customers will be responsible for the re shipping cost.

My tracking says "delivered" but I have not received my order?

- If your tracking link shows the package as delivered but you have yet to receive it, check with household members, neighbors, and around your property. Contact your local courier to confirm the delivery status.

- Depending on which mail carrier is handling your package, some tracking numbers will show a package as “delivered” when it first arrives at the local facility, rather than at your doorstep.

If your order doesn’t arrive to you after 3 business days of your tracking status showing “delivered,” please reach out to us at contact@breoease.com.

SHIPPING

What is your shipping policy?

Please refer to our shipping policy for assistance.

Where do you ship to?

Breo ships internationally.

How much do you charge for shipping?

✓ 0$ for Standard Shipping (9-10 Business Days)

✓ 4.99$ for Insured Premium Shipping (5-6 Business Days)

✓ 7.99$ for Insured Express Shipping (2-3 Business Days)

Do you cover duties for international orders?

All Breo orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis.

When your order arrives in your country where this is the case, you may be responsible for paying local sales taxes and duties costs in order to release your order from customs for delivery.

Please note that we are unable to advise on the cost amounts and cannot accept responsibility for these costs.

For further information, we encourage you to reach out to your local post office.

Which carrier do you use to ship out products?

Currently, we partner with USPS, UPS, FedEx, DHL, Landmark, and SF Express to ship our products.

Do you require a signature upon delivery?

In most cases, no, we do not request a signature.

What if my package/products arrive damaged?

If your package was damaged during shipment, save the box and products and reach out to us at contact@breoease.com.

Please also provide photos of the issue and as many details as possible so that we can look into this for you as soon as possible.

Breo is not responsible for orders that are damaged during transit.

RETURNS AND REFUNDS

Who can I contact if I have questions about my order ?

We are always here to help! You can e-mail us at contact@breoease.com.

Where applicable, please mention your order number.

If not available, be sure to include your full name and address, as it was listed at time of order placement.

What is your return policy?

Please refer to our return and refund policy for assistance.

I'm not happy with the product, what should i do?

Please refer to our return and refund policy for assistance.

Do you offer a refund if I don't like the product?

Please refer to our return and refund policy for assistance.

How long does it take to get my money back?

Once our team receives and inspects your returned product, our accounting team will initiate your refund within 5-10 business days.

An email confirmation will be sent to the email address associated with your order, detailing the amount refunded.

The way your refund is processed depends on your original payment method.

Please refer to our return and refund policy for assistance.